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Fair November 28, 2014Fair, 54°

Pay your water bill

Online Utility Payment System

Notice to our Online Utility Payment customers: 

After a software upgrade of our online payment system in December, the system has been experiencing intermittent outages. Our software vendor is researching the issue and working on a resolution. Until then, you may discover that you may sometimes be unable to pay your bill from our online location.

Pay your Utility Bill Online

We recommend that if you experience this issue that you try again in a few hours or consider paying by phone:

1.    Dial 335-3204
2.    Press 1 for English
3.    Press 2 for Spanish
4.    Press 1 for Acct Information
       Enter Customer ID (This is the 1st portion of acct #)
       Enter Location ID (This is the 2nd portion of acct #)
5.    Press 1 to pay entire balance of $_____ with Visa, MasterCard or American Express
6.    Press 2 to pay entire balance of $_____ with personal check
7.    Press 3 to pay entire balance of $_____ with company check
8.    Press 4 to pay past due balance of $_____ with Visa, MasterCard or American Express
9.    Press 5 to pay past due balance of $_____ with personal check
10.  Press 6 to pay past due balance of $_____ with company check
11.  System will then prompt you for your credit card or check information. 

 
We apologize for any inconvenience that this situation has caused our online payment customers and ask for your patience as our vendor works to find a solution.

Last updated: 3/17/2014 11:44:17 AM